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You've got questions? We've got answers!

  • How do I sign up for a membership? What do I need to provide?

    Bring your photo ID and a form of payment to the front desk and we’ll get you all set up! Please note: we’re currently not accepting cash. 

    Monthly memberships pay a prorated amount at sign up and are billed by calendar month every month thereafter. After the first monthly billing, the membership can be canceled at any time. A credit card or checking account is required for all monthly billed memberships. 

    Annual memberships are paid in full and expire 1 year from the date of sign up. This discounted rate is only available when paying for the year in full. Annual memberships are not available at our Maryland facilities. 

    An initiation fee is owed to start a membership. See below for Student and Household membership specific info. 

  • Who qualifies for a Household Membership?

    Household Memberships can have a maximum of 2 adults (18 and older) per membership. The primary and secondary members can be 2 adults (18+) that share the same residence, or an adult and their child 13-17 years old.

    Additional Children of any age can be added to this membership regardless of the number of adults, but they must be under 18 years old. Rates may vary depending on the number of adults, the number of children, and if any of the children are over the age of 13.

    Everyone must live at the same address. Proof of shared address (photo ID, lease agreement, bills/accounts, etc) must be presented for members 18 and older at the front desk.

  • Who qualifies for a Student Membership?

    Children under 18 and full-time undergrad and graduate students are eligible for our discounted student membership. Household memberships can not be combined with student membership.

    Students 18 and older must provide proof of full-time student status within 30 days of sign up and again every September, to remain at the discounted student rate. 

    The following are examples of student proof:
    – 18 year old high school students submit a photocopy of their school ID 

    – Undergraduate and Graduate students submit a screenshot or printout of their full-time enrollment (12 units undergrad /9 units for graduate students) that shows their name, the term, the school’s name, and the total units enrolled for the term. If the school measures full-time status differently, then supplemental documentation of what the school considers full-time must be submitted with your proof of enrollment. 

    Dues automatically adjust to the individual rate if proof is not turned in. Student proof can be submitted here. 

    Resubmitting Proof Yearly: Monthly student members must submit student proof every September to remain at the student rate. Annual members must submit proof at renewal. If no proof is submitted, the dues will automatically increase to the individual rate. 

  • Can I bring someone as a guest if I have a membership?

    Yes! Each member on an account receives six guest passes per calendar year and can use up to two per calendar month. Gear rental is included every time you bring a guest!

    Guest passes reset every January 1 and passes do not accrue. 

    Guest passes cannot be used when the membership is frozen.

    Guest Night
    All members can bring a guest after 5pm on the first Friday of every month!  This guest does not count against your yearly guest pass total and gear rental for your guest is included.

    Guest Intro to Rope Climbing
    Need a friend to belay you? We’ll teach them how to manage the ropes for free.

    Reserve up to two guest spots per day in our scheduled Intro to Rope Climbing classes can be booked through the front desk or via the website at no charge by using the customer type Member Guest. You must be there to check in your guest at the gym on the day of their lesson.

    Remember – the Intro to Rope Climbing class is always free for you. As an added bonus for your guests (and new climbing buddies), gear rental and use of the facility after the lesson is all included! 

    Guests new to Movement!

    Have a friend that has never visited a Movement gym before? Bring them in as a guest and their first visit is free! This guest does not count against your yearly guest pass total and gear rental for your guest is included.

  • Can I freeze my membership if I know I won’t be using it?

    Yes! We know stuff comes up, so all monthly and annual prepaid members can freeze their membership. Freezes must last for a minimum of 1 month. Monthly billed members can request a freeze here. Annual prepaid members can request a freeze via email.

    • Monthly Billed Members– Freezes must begin on the 1st of a calendar month, and the deadline to request a freeze is the last day of the prior month. (Example: to freeze beginning June 1st, the request must be submitted no later than May 31st). The cost is $10 per member per month. Request a freeze here.
      • Household memberships with some frozen and some active pay a $10 freeze fee for each frozen member PLUS the standard membership rates for those that are active.
      • To unfreeze your membership, request to automatically unfreeze on the 1st of an upcoming month by requesting this in advance of the 1st OR come into the gym and unfreeze anytime mid-month. When unfreezing in person at the gym, the prorated amount for the rest of the month is due. If not paid that day, the amount will roll into the upcoming month’s billing and you will be billed both the full dues amount PLUS the prorated amount from your unfreeze the previous month.
      Annual Prepaid Members – Freezes can begin at any time as long as they are requested the day prior. A freeze must last at least 30 days and freezes are $10 per member per month. The expiration date will be extended by the total number of days frozen once freeze fees are paid. Contact us via email to set up a freeze.
      For Household Memberships, everyone on the account must start/end their freeze at the same time. The freeze fee is owed per member when freezing.
      • The unfreeze date for annual prepaid members can be set at the time the freeze is requested, or can be requested at a later date. Contact us via email to unfreeze your annual prepaid membership, or visit the front desk.
      Short Term Memberships – Freezes cannot be placed on a 30 Day membership or other short term prepaid memberships. 
  • Can I add a member to my account?

    Yes! If the person you are adding qualifies under our household membership requirements, you can add them at any time and we’ll prorate their membership. There is no initiation fee charged when adding a member. 

    For monthly members, the current calendar month is prorated and the new billing rate goes into effect on the 1st of the upcoming month. 

    For Annual Prepaid members, the prorate is calculated to the current expiration date and is based on the monthly membership rate. The discounted annual rate is not prorated because that rate only applies when a full annual payment is made and is not prorated. 

    Add (or drop) a member to your account here. 

  • Can I remove members from my account?

    Yes! Monthly members can request any additional members on their account to cancel at the end of any calendar month. There is no fee to remove a member. You can request to remove a member by submitting your request online here and use the comments section to let us know who you would like to remove. Once removed, all current membership rules and requirements apply in order to add someone back onto the membership. 

  • How does the billing process work?

    Annual Prepaid & ShortTerm memberships are paid in full up front, so there is no ongoing billing. All memberships are non-refundable and non-transferable. 

    Monthly membership fees are auto-charged on the 1st of each calendar month. The charge hits your account within 1-5 business days of the 1st of the month. All account changes (i.e., freezing, cancelling, etc) must be submitted by the last day of the month, before auto-billing on the 1st. As of the 1st, billing has already processed, and changes cannot be made to the current month. 

    On Account purchases charged to account at the front desk bill on the 1st, along with membership dues, or the 15th – whichever comes first.

    Monthly dues payments appear on your account as ‘Movement,’ ‘Movement,’ or ‘Movement/MVMT’ depending on location and time of membership set-up, as well as billing type. Billing continues monthly until written request to cancel is received. Cancellations take effect at close of business at the end of the calendar month and cannot be prorated. Cancellation must be requested by the last day of the month. As of the 1st, billing has been processed. 

    New or updated account information can be submitted here. 

  • How can I change my billing information? 

    You can submit new credit card or banking information via our online change form here. 

  • How do I cancel my membership? 

    Monthly memberships must be cancelled in writing via the online form here, or by emailing us.

    • Cancellation requests for monthly memberships must be submitted by close of business on the last day of the month. As of the 1st, billing has been processed and the earliest cancellation is the end of the month. All cancellations take effect at close of business on the end of a calendar month; cancellations cannot be prorated to cancel mid-month.

    Annual and Prepaid memberships are non-refundable. 

    We respond and confirm all change requests! If you email or submit a form and haven’t received confirmation within three business days, please contact us immediately via email. 

  • What is my home gym and how does it affect my membership?

    Your home gym is either where you sign up for membership or the gym you visit most frequently. Since some of our locations have different membership rates, your home gym determines your monthly/annual prepaid rate. 

    Life and job changes happen so we keep an eye on gym visits monthly. Your home gym may change if a different location is visited more often for 2-3 consecutive months. [We measure this from the 16th to the 15th of each month.] For household memberships, we look at the sum total of all visits for a household. 

    Don’t worry though! We’ll reach out to you via email if this is the case, so please be sure your contact information in our system is current.
    Moving and want to proactively request a change? Email us and let us know in advance.
    Please note: refunds will not be issued for retroactive changes.